MPSC: FCC Warns Public about Sharp Rise in Theft of
Wireless Devices, Offers Tips
Noting that over 5,000 wireless
devices were reported stolen in Michigan this year, the Michigan Public Service
Commission (MPSC) today highlighted the Federal Communications Commission's
(FCC) consumer guide (www.fcc.gov/guides/stolen-and-lost-wireless-devices)
that provides tips on how to safeguard against wireless theft, how to protect
data on cell phones, and what to do if a wireless device is stolen.
"The
popularity of wireless devices continues to grow at a rapid pace," noted MPSC
Chairman John D. Quackenbush. "The Commission encourages customers to take a
moment to protect themselves against theft by following the helpful tips
provided out by the FCC."
In
addition, many wireless companies are aiming to implement their own databases by
the end of 2012 to prevent stolen smartphones from being reactivated.
CTIA
-The Wireless Association has developed a public service announcement on "The
Five Stages of Losing a Smartphone (www.youtube.com/watch?v=fUYpSEyMZVE)"
to remind wireless customers to use the features on their smartphones to remote
lock, track and wipe, if the devices are lost or stolen.
Filing Consumer Complaints
Consumers are encouraged to first contact their utility
company to discuss billing or service issues. If a resolution cannot be
reached, the MPSC assists Michigan customers with their electric, natural gas,
telecom or video/cable complaints.
The Michigan Public Service Commission (MPSC) provides several methods for consumers to submit
complaints. Consumers may file a complaint online, by phone, by fax, and by
mail. Additional information on how to submit both formal and informal
complaints is available on our website at:






